Contact Us
Got a question about one of the poker rooms we cover, spotted something that looks out of date, or just want to flag an issue with the site? This page explains how to reach us and what kind of enquiries we're able to help with.
How to reach us
The best way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include as much detail as possible — for example, the name of the poker site you're asking about, a screenshot if it's a display issue, or the specific review or page you're referring to. This lets us look into it properly rather than going back and forth over email.
What we can and can't help with
We're an independent comparison and review site, not the poker rooms themselves. That means we're well placed to answer questions about:
- How we ranked or scored a site such as Coinpoker, Bovada, Ignition, Americas Card Room or any other room featured on Poker Sites
- Corrections to bonus terms, deposit methods, or other details that may have changed since we last checked
- Suggestions for poker sites or topics you'd like us to cover
- General feedback on the accuracy or usefulness of our content
We're not able to help with account-specific issues — things like a deposit that hasn't cleared, a withdrawal delay, a locked account, or a bonus that hasn't been credited. Those need to go directly to the poker site's own customer support team, since only they can access your account and payment details. If you're comparing options and cash-out speed matters to you, our reviews cover typical withdrawal information, but any live issue with a specific transaction is something only the operator can resolve.
Reporting an error or an outdated detail
Poker sites change their bonuses, rake structures, and available deposit methods from time to time, and we work to keep our pages current. If you notice something on Poker Sites that doesn't match what a poker site is currently offering — a welcome bonus figure, a wagering requirement, or a payment option that's no longer available — let us know which page it's on and what the current terms are. We'll verify it and update the page where needed.
A note on how this site makes money
Poker Sites may earn a commission when readers sign up with a poker site through links on this site. This doesn't cost you anything extra, and it has no bearing on how sites are ranked or reviewed — our ratings and write-ups reflect our own research into things like traffic, game variety, bonus terms, and payment handling, not who pays the most.
If gambling has stopped feeling fun
If you or someone you know is struggling to control their gambling, free confidential support is available around the clock through 1-800-GAMBLER. Our Responsible Gambling page has more information and further resources, including state-specific self-exclusion programs. Real money poker is not a way to make money and carries a genuine risk of losing more than you intend to spend — please only play with money you can afford to lose, and only if you're of legal gambling age in your state (21+ in most states, 18+ in a few).
Before you write in
A quick check first can save you time:
- For general information about how we assess and rank poker sites, our About Us page explains our background and approach
- For questions about site terms, disclaimers, or how content on Poker Sites is licensed, see our Terms and Conditions
- For anything related to problem gambling support, the Responsible Gambling page has helpline details and self-exclusion information
If none of that answers your question, email us and we'll get back to you as soon as we can.