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Shipping & Returns

Shipping & Handling

Business Days: Monday - Friday, excluding federal holidays withing the United States, as well as the day after Thanksgiving. Second day and Overnight: Orders must be placed by 12PM (noon) Eastern Standard Time (EST) to be processed on the same business day. Overnight orders that ship on Friday will not be delivered until Monday (excluding holidays). Standard shipping takes approximately up to 5 business days. Second day and Overnight delivery is available for additional charge.

AYRES estimated Shipping and Handling transit times:
First Class service (2-5 business days)
Ground service (up to 5 business days)
Three-days service (3 business days)
Priority Mail service (1-3 business days)
Priority Mail Express service (1 business day)
Next Day Air service (1-2 business days)

Saturday delivery is not available

Please note that AYRES cannot ship products to APO/FPO addresses as we can only ship to these addresses using United States Postal Service. We thank you for your understanding.

Returns and Exchanges

AYRES would like you to be satisfied with your purchase. You may return any unopened item purchased from ayresbeauty.com within 30 days. No refunds will be honored for unopened products after the 30 days period. Used products cannot be accepted for return after 14 days. If you would like to refund a purchase, please notify customer service at 1-866-228-0285 or by email at customerservice@ayresbeatuy.com and we will issue you a return authorization number.

Unauthorized returns will not be accepted. Please have your order number on hand. Pack the product carefully and send it back to us. To ensure that your return reaches us safely please have the package insured. Upon receipt, we will credit your account for the invoiced price, excluding shipping charges. AYRES' products not purchased from ayresbeauty.com cannot be accepted for returns.